Customer Reviews
See What Our Customers are Saying
At Premier Auto Service, we understand the importance of trust when it comes to your car. That's why we encourage you to see what our valued customers have to say about their experiences with our auto repair services.
We're committed to providing honest, reliable repairs and exceptional customer service. Read through our genuine reviews and see for yourself why so many choose Premier Auto Service to keep their vehicles running smoothly!
You don't have to take our word for it! Here's what some of our satisfied customers have to say about Premier Auto Service:
The service is great. Karen at the front desk is friendly, knowledgeable and informative. My car needed a lot of service, and after 3 visits for different things and time to save up money, I LOVE how my car drives now. Their lot is always full of cars, and that's a good sign that people choose Premier Auto. Highly recommend!
2009 NISSAN MURANO S/SL/LE Owner
Amazing service. One of very few shops that could get me in the same day for an inspection. Highly professional, kind, well-priced, and communicative.
2020 SUBARU IMPREZA SPORT Owner
Easy to get ahold of to schedule an appointment. The techs found few minor but labor intensive things while inspecting my vehicle that would become a future issue. They provided a quote when they called but I'm still surprised the bill wasn't 3-4 hundred more than it was. Honest mechanics, I didn't ask but they pulled me over to show the worn out parts they replaced.
2017 HONDA HR-V EX Owner
always incredibly happy with my experience with premier Auto, Karen at the front desk is extremely professional and knowledgeable, The mechanics are the best mechanics to ever have worked on my Jeep and I have nothing but wonderful things to always say about my visit, if you want your car or truck done right and at great price definitely come to premier Auto.
Andoria K.
I have been taking my cars to Premier for many years now. They are reliable efficient and trustworthy. My husband and daughters take their cars there. They all have had good experiences that covered a wide range of automotive issues.
2010 TOYOTA PRIUS Owner
Excellent service. Were clear about what was needed for inspection and quickly turned it over within a day. Very friendly and helpful as well. Will be my regular shop going forward for anything my car needs.
2017 SUBARU IMPREZA Owner
Love the Custom Service woman at front desk. She is very professional and always can squeeze you in if needed.. Awesome mechanics, very knowledgeable and precise.
2021 JEEP RENEGADE SPORT/UPLAND/JEE Owner
I enjoy taking my car to Premier Auto Service . Everyone is kind , efficient.. plus my car is done at reasonable time.I love Karen as well. She is so sweet and on top of everything. Shows everything that was done .
2018 HONDA CR-V EX Owner
ALWAYS take care of our vehicle. It's an old car and they keep it running for us. Won't go ANYWHERE else!! Excellent service.
2001 OLDSMOBILE ALERO GLS Owner
That place has a front desk genius working for them - Karen is fabulous and knows her business really well Mark runs a very efficient team on the shop - who delivers solutions to all sorts of auto issues on time and without fuss - I first went there for a check up inspection on a purchased vehicle and left reassured. Came back a few months later for spark plugs and was treated with kindness and efficiency I love that place and highly recommend it - The plants and the dog add an extra touch :)
2007 TOYOTA CAMRY CE/LE/XLE/SE Owner
I had my PA inspection done on my 2020 Ford F250. They replaced a tie rod end and performed a 4 wheel alignment. Super happy with the service they always provide. Upfront and honest about everything. They're Great. Highly recommend Michael Booser
2020 FORD F250 SUPER DUTY Owner
Awesome as always. The entire team is honest and trustworthy.
2024 NISSAN PATHFINDER ROCK CREEK Owner
Very friendly and knowledgeable staff. Have always treated me with respect and any work necessary for my vehicle to operate correctly is explained in detail. Very fair pricing as well.
2020 HONDA CIVIC LX Owner
Karen and the team at Premier Auto are second to none. Prompt, courteous and professional service
2020 FORD F250 SUPER DUTY Owner
They replaced a broken shock, wheel speed sensor and wheel bearing hub assembly. They bought premium parts, which were on the expensive side, but worth the investment in my opinion. Customer service is top tier and Mark even took the time to show me the broken parts and explain the process. They noted any and all other issues my vehicle had with their recommendations as well. Also, my vehicle was dropped off at 9am and it was done by 4pm same day. I appreciate them a lil more everytime I go to them.
2012 CHEVROLET TRAVERSE LT Owner
Nothing but the best. Always courteous and accommodating.
2018 JEEP GRAND CHEROKEE LAREDO/ALT Owner
Karen and Mark are wonderful people who provide amazing service.
2016 CHEVROLET MALIBU LT Owner
It was a Friday at 4:45 pm. Got into my car and there was the “check engine light.” I recently moved to Erie and came here with a loose steering wheel that Premier had fixed, so I called them. Front desk person Karen, who is always calm and friendly and helpful, told me that if the light was solid, it was drivable, but if it was flashing, I shouldn’t. (How has no one ever told me that in 45 years of car ownership?) It was solid, so she said to get there as quickly as I could, given they close at 5:30. I got there in about 15 minutes and Steve hooked my car up to the computer and found all kinds of interesting things, such as unplugged plugs. He also found a shorted-out wire. We all thought that a problem would likely be diagnosed, and I would need to bring it back. Not so. Steve replaced the wire, plugged in the plugs and I was DONE, no need to come back. This all took until about 5:50. Steve didn’t need to stay one extra minute, let alone 20. He and Karen both communicated well and steadily as I waited. I am very pleased and grateful that they took care of me, a one-time customer, in what felt like a very urgent situation. Though I had already decided I was going to keep going there, this confirmed that to me for sure. This is a great place to go and I have found their prices reasonable. They have me now!
Cyndi Simpson
Needed really quick help and service with a vehicle, very accommodating, professionals in all regards, cars and people.
Scott Kierzek
They go above and beyond to help their customers!! I never had a specific garage I would go to, but I feel like I am in good hands here now and won't go anywhere else. Prices are fair, and they get the work done quickly.
April
The best, most honest, reliable, efficient mechanics in Erie Pennsylvania, they have literally saved my Jeep numerous times, they are very well priced, all of the staff are incredibly professional and understanding, I cannot thank them enough, I won't go anywhere else ever. Very refreshing to have good people in this industry.
Andoria King
I had an out of state issue with my car and called for information regarding PA state inspections. They answered all my questions within a minute without any issues or attitude. I appreciate a business that will help someone out like that. Thank you!
Jason Cyrana
VERY FRIENDLY,,!! 😃👍 JUST WHEN I NEEDED GOOD SERVICE. THANK YOU KAREN AND TEAM. 👌😀
Jrc C
Karen and Mark and Steve are Always helpful and many many times in over 25 years have gone above and beyond for me. They are my inspection goto because of HONESTY. They are my mechanics because of expertise and integrity.
chris spare
I really Love this shop! They always get my son in same day or early the next day! They take good care of him everytime I call and they go above and beyond what is needed! Thank you so much for always helping Jacob out! Especially Karen!
Ashley Hemme
They saved me when I needed a last minute emissions test for my state inspection! Karen was so kind and helpful and was able to fit me in last minute. Truly a great place and made getting an inspection a surprisingly nice experience! Thank you Karen and team!! Highly recommend!
Colleen Rigney
Great local garage. Very professional and trustworthy. And very friendly staff. Karen who runs the office is very nice & a very big help.
Robb R.
Great service every time. Very friendly, great people to work with. I highly recommend them.
Joe Barto
Very good service, done right the first time. Very friendly, good prices, very knowledgeable. Excellent on brakes and exhaust.
Tom
Karen was extremely friendly and helpful. And the mechanics were really fast and efficient.
Ken Komives
Premier Auto Service helped guide us through the selection of a FlowMaster stainless steel exhaust system for our truck. Installation and service was excellent. Karen kept us informed and Mark's expertise was exactly what we were looking for. Highly recommended!
Gregory Dennis
Take all my vehicles here for the last 10 years. Honest, and knowledgeable. Mark has always been able to diagnose and fix any problem! Will never go anywhere else!
Jason Pintea
Love this place I get my oil changed here and he does everything g I can't do on my vehicle he does the repairs thanks Mark, Steve and Karen
brian sterling sr
Nice, honest people. It's rare nowadays to find any shop you can trust and this place is one of the few exceptions. Been here several times and costs has always been reasonable.
Jay
It's always a pleasure to visit Premier Auto. Staff is attentive to the client's needs and will accommodate a busy schedule. Work is done in a timely fashion and pricing is fair. Very clean and organized facility.
Mary Ellen C
I've been having all my personal and company vehicles serviced here, for over 22 years. They have always been, friendly, professional, knowledgeable and reasonably-priced. There have been many times, where they have gone above and beyond, to help me out. I highly recommend them!
David S
Fast and friendly service. Any time you call they get you in as fast as possible.
Lora O
Love this place I get my oil changed here and he does everything g I can't do on my vehicle he does the repairs thanks Mark, Steve and Karen
Brian S
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Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
The service is great. Karen at the front desk is friendly, knowledgeable and informative. My car needed a lot of service, and after 3 visits for different things and time to save up money, I LOVE how my car drives now. Their lot is always full of cars, and that's a good sign that people choose Premier Auto. Highly recommend!
Erie, PA
Amazing service. One of very few shops that could get me in the same day for an inspection. Highly professional, kind, well-priced, and communicative.
Erie, PA
Easy to get ahold of to schedule an appointment. The techs found few minor but labor intensive things while inspecting my vehicle that would become a future issue. They provided a quote when they called but I'm still surprised the bill wasn't 3-4 hundred more than it was. Honest mechanics, I didn't ask but they pulled me over to show the worn out parts they replaced.
Erie, PA
always incredibly happy with my experience with premier Auto, Karen at the front desk is extremely professional and knowledgeable, The mechanics are the best mechanics to ever have worked on my Jeep and I have nothing but wonderful things to always say about my visit, if you want your car or truck done right and at great price definitely come to premier Auto.
Erie, PA
